Help desk report, October 2026
Volume
2,092
requests opened in October, the sixth monthly rise in a row and 9 percent more than September (1,919).
Source: request log export, sample data.
2,031
Closed
Closing note dated in October
657
Open at month end
No closing note on Oct 31
3.0
Median days to close
Requests closed in October
By team
| Water billing | 688 | 702 | 187 | 19 |
|---|---|---|---|---|
| Permits | 571 | 540 | 214 | 26 |
| Streets and sidewalks | 463 | 418 | 162 | 61 |
| Parks | 214 | 221 | 71 | 17 |
| Records | 156 | 150 | 23 | 8 |
| All teams | 2,092 | 2,031 | 657 | 61 |
Six-month trend
Requests opened and closed per month
All teams, May to October 2026
- Opened
- Closed
Source: request log export, sample data.
Notes
- A request counts in the month it was opened. Reopened requests are not counted again.
- Streets and sidewalks' oldest open request (61 days) is waiting on a utility locate.
- Median days to close counts calendar days, including weekends.